Terms and Conditions

OVERVIEW

This website is operated by Fly With Dogs company. Throughout the site, the terms “we”, “us”, and “our” refer to Fly With Dogs company. Fly With Dogs company offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read our FAQ and these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service and that you understand the information listed in our FAQ. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – STUDENTS

Students must be at least 18 years of age to use the Services. If you are younger than 18 but above the required age for consent to use online services where you live (for example, 13 in the US or 16 in Ireland), you may not use the Services, but we encourage you to invite a parent or guardian to help you enroll in courses that are appropriate for you. If you are below this age of consent to use online services, you may not use the Services.

SECTION 2 – COURSE ENROLLMENT AND ACCESS

As a student, when you enroll in a course, whether it’s a free or paid course, you will be interacting directly with a course manager from Fly With Dogs company. All communication regarding course progression, including any necessary instructions or support, will be conducted through messengers, email, and phone calls. This personalized approach ensures that you receive the appropriate guidance and support throughout your learning experience with Fly With Dogs company.

In legal, more complete terms, Fly With Dogs company grants you (as a student) a limited, non-exclusive, non-transferable right to access and view the courses and associated content provided to you by a course manager, for which you have paid all required fees. This access is granted solely for your personal, non-commercial, educational purposes in accordance with these Terms and any conditions or restrictions associated with a particular course or feature of our Services. You are permitted to use these materials as part of your course engagement through direct communications via email, messenger services, or phone calls with the course manager.

Please note, all other uses of the course materials are expressly prohibited. You may not reproduce, redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, create derivative works of, sublicense, or otherwise transfer or use any course materials unless explicitly permitted by Fly With Dogs company in a written agreement signed by an authorized representative. This ensures that all course content remains confidential and is used only in a manner that is consistent with your educational development as stipulated by Fly With Dogs company.

We reserve the right to revoke any logins to access and use courses at any point in time in the event where we decide or are obligated to disable access to a course due to legal or policy reasons, for example, if the course you enrolled in is the object of a copyright complaint, or if we determine its content violates our Trust & Safety Guidelines. Translation captions of courses may be disabled by instructors at any time, and instructors may decide at any time to no longer provide teaching assistance or Q&A services in association with a course.

SECTION 3 – PAYMENTS, CREDITS, AND REFUNDS

When you make a payment, you agree to use a valid payment method. All courses are non-refundable. Once your order is placed, Fly With Dogs company does not offer a refund or credit for course purchases.

The prices of courses on Fly With Dogs company are determined based on the terms of the Service and our Promotions Policy. We regularly run promotions and sales for our courses, and certain courses are only available at discounted prices for a set period of time. The price applicable to a course will be the price at the time you complete your purchase of the course.

You agree to pay the fees for courses that you purchase, and you authorize us to charge your debit or credit card or process other means of payment for those fees. Fly With Dogs company works with third-party payment processing partners to offer you the most convenient payment methods in your country and to keep your payment information secure.

When you make a purchase, you agree not to use an invalid or unauthorized payment method. We reserve the right to halt your participation in any course for which we have not received adequate payment.

SECTION 4 – PRODUCTS AND SERVICES TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.

Our products and services are designed for individuals with legitimate assistance animals. If you are using our products or services, you attest that your animal companion meets all applicable federal, state, and local legal criteria for assistance animals. If you are using our products or services for a service animal, you certify that your animal companion qualifies as a service animal under all relevant federal, state, and local laws. Additionally, you acknowledge that laws regarding assistance animals can change, and you agree to comply with all current regulations. Misrepresenting a service animal is not only unethical but may also constitute a legal offense.

You understand that our products and services do not grant any legal rights concerning disability status or the right to accommodation under any law. Our products and services are not designed to certify or represent the existence of any disability, nor guarantee that any third party will recognize any rights or accommodations as a result of using our products or services. It is your responsibility to consult with your medical provider and legal counsel to determine if you have a disability that qualifies for an assistance animal under applicable laws.

Therapy animals, which are not considered service animals under the Americans with Disabilities Act, do not receive the same rights. If you are obtaining a product or service for a therapy animal, you affirm that:

You are a trained professional in handling therapy animals.

Your animal is used in group settings for therapeutic purposes and has received appropriate training and vaccinations.

Both you and your animal are fit to interact with vulnerable and at-risk populations.

You will ensure humane treatment of your animal at all times.

You will comply with all applicable laws, rules, and guidelines concerning the use of therapy animals in your jurisdiction.

You are fully liable for all actions of your animal and agree to indemnify Fly With Dogs company against any third-party claims arising from your use of our products or services.

You may not use our products for any illegal or unauthorized purposes, nor violate any laws in your jurisdiction through your use of the Service. This includes, but is not limited to, copyright laws.

Any breach or violation of these Terms will result in immediate termination of your Services.

SECTION 5 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content, not including credit card information, may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices. However, be assured that all credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. This includes any form of copying or replication of the services and materials provided to you through our courses.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. They are intended to organize the document to help both parties understand their rights and obligations more clearly.

SECTION 6 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, by its nature, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we are under no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

If you provide any information by or through the website, that information must be truthful, accurate, and not violate the rights of others. It is your duty to ensure that any information you provide respects the legal standards and rights of all parties involved.

SECTION 7 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 8 – PRODUCTS OR SERVICES

All purchases are final. We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at info@flywdogs.com with details of the product and the defect within 5 business days. International orders do not come with tracking; We will not be responsible for any emails, documents, or packages sent to the incorrect delivery address. If any deliveries are returned to us for any reason, it is your responsibility to follow up with us regarding reshipment. We may destroy any shipments that are returned to us due to a failed delivery, and you will be responsible for the additional cost of any reshipment.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We also reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 9 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You certify that you are an authorized user of this credit card and that you will not dispute the payment with your credit card company as long as the transaction corresponds to the terms indicated in this form.

SECTION 10 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 11 – THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 12 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If, at our request, you send specific submissions (e.g., contest entries) or if you send creative ideas, suggestions, proposals, plans, or other materials without a request from us (collectively, ‘comments’), you agree that we may at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation to (1) maintain any comments in confidence; (2) pay compensation for any comments; or (3) respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or which violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any rights of any third-party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 13 – PERSONAL INFORMATION – PRIVACY POLICY

Your submission of personal information through the store is governed by our Privacy Policy. We care about your privacy. For the purposes of the GDPR, Fly With Dogs Company is both the “data controller” and a “data processor” of Personal Information. Our Privacy Policy is designed to inform you about how and what data we collect, and how and why we use your personal data. It also describes options we provide for you to access, update, or otherwise take control of your personal data that we process.

Please click on the links below to reach our support team if you would like to:

Request a copy of your personal data.

Request account closure and deletion of your personal data.

SECTION 14 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 15 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

For any unlawful purpose.

To solicit others to perform or participate in any unlawful acts.

To violate any international, federal, provincial, state, or local regulations, rules, laws, or ordinances.

To infringe upon or violate our intellectual property rights or the intellectual property rights of others.

To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.

To submit false or misleading information.

To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet.

To collect or track the personal information of others.

To spam, phish, pharm, pretext, spider, crawl, or scrape.

For any obscene or immoral purpose.

To interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 16 – LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Fly With Dogs Company, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 17 – AIRLINE POLICY CHANGES

Fly With Dogs does not control the policies of individual airlines, and these policies may change without prior notice. Fly With Dogs company is not responsible for any airline's decision to change their internal policies regarding the acceptance of service dog certificates. We recommend that you verify the current policy with your airline before booking and traveling. By purchasing our products or services, you acknowledge and agree that it is your responsibility to ensure that the airline you choose accepts our certification at the time of your travel.

SECTION 18 – INDEMNIFICATION

By using our website and/or purchasing any of our products and/or services, you agree to fully release, indemnify, and hold harmless Fly With Dogs Company from any claims, costs (including, without limitation, attorneys' fees), expenses, or liabilities whatsoever and for any damage or injury, personal, financial, emotional, psychological, or otherwise, arising at any time out of or in relation to: (a) your use of or reliance on our website; (b) your violation of these Terms of Service or of applicable laws or regulations; (c) any content you uploaded to our website; or (d) your use of any products and/or services offered through our website. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims. You agree not to settle any matter without our prior written consent. We will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

If you behave in a way that gets us in legal trouble, we may exercise legal recourse against you. You agree to indemnify, defend (if we so request), and hold harmless Fly With Dogs Company, our group companies, and their officers, directors, suppliers, partners, and agents from and against any third-party claims, demands, losses, damages, or expenses (including reasonable attorney fees) arising from (a) the content you post or submit, (b) your use of the Services, (c) your violation of these Terms, or (d) your violation of any rights of a third party. Your indemnification obligation will survive the termination of these Terms and your use of the Services.

SECTION 19 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

 SECTION 20 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 21 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 22 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 23 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@flywdogs.com